Marine Double Amputee ‘Humiliated’ to Point of Tears on Delta Flight Gets Helping Hand From Fellow Vets

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Marine Double Amputee ‘Humiliated’ to Point of Tears on Delta Flight Gets Helping Hand From Fellow Vets

Editor’s note: We’ll be discussing this story and all the day’s news on our live BlazeCast at 12pm ET:

Marine Lance Cpl. Christian Brown Gets Help From Fellow Vets Following Delta Treatment

Facebook: Marine Lance Cpl. Christian Brown

“I have been flying with Delta for a gazillion years and this crew treated Chris worse than you’d treat any thing, not even any body.” That was the opening line of retired Army Lt. Col. Keith Gafford, during a phone interview about the egregious treatment on Delta Airlines of fellow veteran, Marine Lance Cpl. Christian Brown, who is now a double amputee following severe injuries acquired while serving in Afghanistan.

“I did 27 years in the military. I have seen a lot of things and have seen a lot of guys die, but I have never seen a Marine cry,” added Gafford. “What the kid said was, ‘I have given everything that I can give and this is the way I am being treated? This is how I will be treated for the rest of my life?’”

Gafford’s stern words came in defense of Brown, who just last Sunday was “humiliated” to the point of tears during a Delta flight from Atlanta to Washington. According to the Washington Post, the Marine was treated disrespectfully and clumsily when he was wheeled to the very back of the plane.

To make matters worse, retired Army Col. Nickey Knighton, who along with Gafford were on board at the time provided a detailed and scathing “customer care” report to Delta after other vets attempted to move Brown from coach to a first class seat offered by another flyer, but were refused by the in-flight crew. WaPo provides context including the fact that Brown was ill with a 104 degree temperature at the during the flight:

On Dec. 13, 2011, Marine Lance Cpl. Christian Brown was leading his squad on a foot patrol in Afghanistan’s Helmand province when he stepped on an explosive device that blew off both his legs, one above the knee, the other below his hip. He also lost part of his right index finger.

Knighton, a former helicopter pilot with nearly 30 years of service, who turned out to be seated in the same back row as Brown, assumed that because he boarded last, he would be seated up front for comfort and ease of exit in case of emergency. Instead, she wrote in a complaint obtained by “She The People,” he was squeezed into a narrow aviation wheelchair that “bumped up against stationary aisle seats as he was wheeled through the aircraft. [He] was obviously humiliated by being paraded through the aircraft and was visibly upset. I touched Brown on his shoulders and asked if he was okay. Tears ran down his face, but he did not cry out loud.”

What Knighton did not tell Delta, perhaps because she did not know, was that Brown, 29, was also very ill with a high fever. He was returning, via Atlanta, from a hunting trip in Alabama for injured service members to the Walter Reed National Military Medical Center in Bethesda, Md.  Injured on his second deployment to Afghanistan after joining the Marines in April, 2009, Brown has spent nearly a year at the complex outside Washington, D.C.

Brown, a strapping six-footer when he enlisted, was flying back to Washington with a military “escort buddy,” but his mother told me that had she been with her son, “it would have turned out a little bit differently. I just can’t imagine what it was like for him, being that sick. He had a 104-degree fever and he was shaking. He was quite obviously sick.”

Brown and his mother, who live 25 miles north of Memphis in the town of Munford, declined to offer specifics about what he actually experienced on the plane.

During his phone interview, Gafford added that two first-class passengers offered Brown their seats, “but the flight attendant said we have to go.”

“How many times have we sat on the tarmac for 45 minutes? You could close the door and still make an adjustment,” he said soberly before blasting the flight-crew for being “hard as woodpecker lips.”

Meanwhile, Delta communications spokesman Michael R. Thomas offered an email-statement addressing Knighton’s letter:

Marine Lance Cpl. Christian Brown Gets Help From Fellow Vets Following Delta Treatment

Marine Lance Cpl. Christian Brown

“The story in no way reflects either Delta’s standard operating procedure or the very high regard we hold for our nation’s service members. We are sorry for the difficulties that transpired and are investigating this event to determine the appropriate next steps.”

When Thomas was pressed on what those next steps might be, he replied by email: “As previously stated, we are actively looking into the incident and have no additional details to share at this time.”

At the end of the day, what matters most to Knighton is that other wounded warrior are not degraded or treated in such a disrespectful manner.

“I don’t want another wounded warrior, a veteran, or anyone with any type of disability to be handled in this fashion.  It was just senseless to me to the point of, ‘I can’t believe this is happening.’”

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This is the end. We have to make our stand. This young man deserves our respect and admiration.

I agree. STAND UP

Let's remind all of us who are thankful for what these brave soldiers did for us, not to fly Delta even if we are inconvenienced

Shame on that flight crew and Delta if they do nothing.

.

I will NEVER fly Delta again

Send those stupid flying waiters and waitresses to Afghanistan for a couple months and let's see how they act when they come back.

IF WE CAN'T GET PEOPLE ( AMERICANS ) TO BOYCOTT DELTA THAN WE HAVE LOST OUR COUNTRY -------- WHEN THE HELL IS THE MILITARY GOING TO WAKE UP TO THE FACT THEY ARE NOT FIGHTING FOR AMERICA ANYMORE THEY ARE FIGHTING FOR THE COMMUNIST ( THE WAR IS HERE NOT THERE ) .

REJECT DELTA FOREVER!!!

 

I pray that this situation is rectified for Cpl. Brown and that Delta is chastised for allowing this kind of treatment to occur on any flight, with any service member or civilian,  disabled or otherwise.  Just shameful and heart wrenching. 

Agree with everyone here.  Something needs to be done about the degrading of our military!

I would duct tape that flight crew naked to a date palm tree in Saudi Arabia.

I know how everyone feels...   I feel worse than you, and that's the reason I put this out for all to read....   here's the Delta Customer Service:

http://www.delta.com/contactus/pages/comment_complaint/index.jsp

Let them know how you feel about disrespecting, humiliating, and dishonoring the military, especially someone like MLc Christian Brown who has paid dearly for his service to protect our freedoms... This is the least we can do for Christian Brown, and we will not let this happen again, to any of our military... period!   If we can also eliminate the TSA, we should do so.

                                                  COMMENT MADE TO DELTA

 

I am appalled at the maltreatment and disrespect shown to the Marine Lance Corporal double amputee. It doesn't take much to determine when your people have stepped way out of bounds (and they did) and take appropriate action. This is not the Delta Airlines I grew up with. You one had a stellar reputation in the flight industry which now has been tarnished by a total lack of consideration by this flight crew. I suggest you all "tighten up and fly right". We all back this young fella and we will boycott your airline. Cordially,  Staff Sergeant Craig Young

From

To

Dear Mr. Young,
RE: Case Number 7761248
We value customer feedback and appreciate you taking the time to contact us.  We understand your feelings surrounding this issue and we are grateful you took the time to let us know how our actions have been perceived.   This story in no way reflects either Delta’s standards or the very high regard we hold for our nation’s service members. We are sorry for the difficulties that transpired and are investigating this event to determine the appropriate next steps.
Again, thank you for writing. 
Sincerely,
Simon P. Sol Coordinator, Corporate Customer Care Delta Air Lines

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