Watch video report here.


When James Glaser stepped into Big I’s Restaurant in Oxford, Massachusetts with his service dog Jack, he was quickly told to leave in no uncertain terms. Glaser, a 41-year-old Air Force veteran, was diagnosed with post-traumatic stress disorder in November of 2011 when he retired and says that he does not leave his house without Jack by his side. The veteran explained what happened to WHDH 7 News, “I hear, ‘Get that fake service dog out of my restaurant!.’” Big I’s owner, Russell Ireland didn’t consider the canine a true service dog and said, “This is a post-traumatic stress dog. It's to give him emotional support. How much emotional support do you need when you are eating breakfast?”

James grabbed Jack’s paperwork to show the doubting owner that he was indeed a legitimate service dog but was still given a fight. He told WFXT FOX 25 News, “I said, ‘I have his certification paperwork right here. He’s not fake, he’s 100% legit.’ He like, ‘I don’t give a [expletive]. I don’t have time for that. Get out of my restaurant.’” So James called the police and Sergeant Anthony Saad with the Oxford PD confirmed the dog’s paperwork and attempted to convince Ireland. While no charges were brought, the Iraq Vet says he will file a complaint with the Americans with Disabilities Act which states that businesses must, “allow someone with PTSD to bring in a service animal that has been trained to calm the person when he or she has an anxiety attack.” James said, “Got 21 distinguished years in the military. After everything we’ve done, we just shouldn’t be treated like that.”

Many others agree with James and vow not to support Ireland or his dining establishment and a Facebook page boycotting Big I’s has over 25,000 likes. Ireland has received angry phone calls, honks from passing cars in protest, and threats to burn down the restaurant. Former patron Bill Haseotes said, “I used to go in there and eat but now I'll never give him a penny again after what I heard." Despite public sentiment Ireland is not retreating and says he apologizes only to veterans with “legitimate” service dogs, not Glaser.

Bart Sherwood, Program Director for the service dog training program Train a Dog Save a Warrior, rescued Jack from a Florida shelter, then helped train and certify him as a service dog. Sherwood said that dogs like Jack and other PTSD service dogs don’t look like the typical service dog breeds that people are used to, like Labrador retrievers or German shepherds, so their legitimacy is doubted. He advocates for better education about the matter.

More information: WHDHWFXT,

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Let the restaurant go the way of the horse and buggy. There are better places to eat.

Thanks for this story.

PTSD is as legitimate as "Shell Shock" was in WWII.  Patton was made to apologize to the troops for HIS attack on someone who had it.  BOTH are the same disorder...

Traumatically induced shock/stress through the effects of war.  This disorder has been around since there have been wars.  Only nobody diagnosed it until the 20th century.

Some--how  someone  can  change  the  sign  Big-I's  to  `Smell's  Sleazy " or  `Jane  Fonda  eats  here,  enter  at  your  own Risk..!!

I hope everyone boycott his restaurant and he has to go out of business our country doesn't need people like Russell Ireland

That is the way to treat all liberals.  Take their money from them.  File a law suit.

Sad that his happened to him. Specially since he had the papers to prove it.
There was an article in the New York Post last week(?) that a lot of people are taking advantage of the "Service Dog" status and bringing their dogs in restaurants when they are not service dogs, and in some cases, the dogs were quite a nuisance.
Don't know if that fact figured in to the restaurant owner's response (that others had taken advantage when in fact their dogs were not service dogs) but it shows the harm that others do when they take advantage, so when a legitimate service dog comes along with his veteran owner, they get refused. Sad

big protest rally this saturday (i think) on the facebook page...any vet or supporter is welcome...I think it will be huge, I help foster puppies before they start was a horrible thing to do to that war hero...

He owns the restaurant, he get's to decide who he wants to feed.

I guess if I can eat breakfast without my wife, Jame's can eat breakfast with his dog in the car.  Sounds like a real cry baby. 

Lord  Rev. Bob  slipped  on the  platform  because  of  the  Kool-Aid  he  was  drinking,  I  can  see  your  mouth  is  not  of  a  pastor  and  Kathi  produced  the  truth,   in  your  Face..!!

He refused service to this man because his service dog is a Jack Russell terrier?  And here we thought it might have been a larger, more vicious breed of animal.  What a foolish mistake for this restaurant owner to make.  A smart, receptive dog of many breeds can be trained as a service dog and this man is too unperceptive or ignorant to be aware.  Who declared Russell Ireland an expert on recognizing 'true' service dogs?

Yes  Dear,  I  have  this  info  inside  my  bible  cover  and  emergency  preparations  for  my  family,  You  are  Spot---ON..!!  Salute.. 



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